contact lenses I had purchased and used successfully for years had been discontinued so optometrist ordered from Coopervision, a company whose products I hadn't used before. I like the product when I tried it out for a week. I ordered a six month supply. I went through...Read more
My husband and I bought really expensive glass's there only bought 1 pair and frames around $800 each or more a yr ago. Wanted their best they had just came out with some new glare night driving formula. Also transition ones they have become darker and darker during...Read more
Arrived at shopko for eye exam, ran to bathroom as I have a 45 min drive then stood in line at the optical center. By the time I got to the desk the woman tells me I’m late and have to reschedule. I’ve already waited a month to be seen and eyes were extremely painful...Read more
Eye exam on 5/15. Exam excellent by MD. Ordered glasses and wrote check for deposit on my account. 5/18 arrived to pick up new glasses. Wrote check for balance and check would not go thru. Told over the limit allowed. Was advised to write two checks, both for less than...Read more
- Timeliness of glasses being delivered
I have never seen such incompetent management in my life. I had to go back five times because they kept messing up my order. The manager Bent one pair beyond use because the lenses we're wrong . The next time I went in she tried to give me the display frames and on the...Read more
Had to wait 4 weeks before I could order my new prescription for contacts because of miscommunication among the staff. The eye doctor was a part timer there and was only there 2 days a week. Went in and no one borthered to tell me that they had switch me over to her -...Read more
I bought prescription sunglasses from shopko. I paid over 300 dollars for them. They worked well and fit well and I had no issues with them. Then about a year in and they snapped in the center of the (cheap plastic) frame. I went to Shopko and asked if they could fix...Read more
Shopko Optical - Horrible customer service
Couldnt get prescription right and just seemed stupid.
My wife made us eye exam appointments @ (9:20 & 9:40am) a month ago. We came in today (5-7-18), my wife is scheduled but I'm not. Asked who dropped the ball behind the desk, they said that information doesn't show. A lie, they just didn't want me to yell @ the person...Read more
Shopko Vision Center at Belvidere, IL - just the best. Great staff, great doctor. Actually listened to me. After a gawd-awful experience and total price gouging at Advanced Eyecare of Rockford, this was pure joy. Actually have glasses I can use at 1/3 the cost. Got...Read more
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