Shopko Optical
Shopko Optical Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Shopko Optical has 1.7 star rating based on 55 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Doctor was fantastic, Location, Timeliness of glasses being delivered.
Cons: Poor customer service, Poor service, Did not care.Recent recommendations regarding this business are as follows: "This is not a place I trust my EYES to", "Go somewhere else", "I highly recommend", "Be sure your acknowledge", "Do yourself a favor and go elsewhere".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Shopko Optical has 1.7 star rating based on 55 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Doctor was fantastic, Location, Timeliness of glasses being delivered.
Cons: Poor customer service, Poor service, Did not care.Recent recommendations regarding this business are as follows: "This is not a place I trust my EYES to", "Go somewhere else", "I highly recommend", "Be sure your acknowledge", "Do yourself a favor and go elsewhere".
Most users ask Shopko Optical for the refund as a solution to their issues.
Consumers are not pleased with Reliability and Customer service. The price level of this organization is high according to consumer reviews.
Media from reviews
Very poor customer service.
I made a mistake when I walked in the door, past experience told me not to go there. I had been there 6 monthes ago for an adjustment on glasses I'd gotten an my previous eyecare of 45 years..
I stood and waited there without even a be with you in a moment.For a good fifteen minutes Thats why I say poor customer service.
I made a mistake ordering the lens. Went back a week later wasn't, given an option to rectify the problem. Which would be order new lens at my cost, but being the smug person that she was just stood there smug and had no solutions. At this time I was willing to order lenses, But not from there, Now.
I'll not ever go back. Sad to say I did like the frame.
I will not go back
- Being they purchased midwet vision they have my records
Preferred solution: Nothing from them.
User's recommendation: This is not a place I trust my EYES to
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Hastings, NebraskaCouldn’t screw up more if they tried!
Went in Oct 2024 for an annual eye exam. My first time going to Shopko Optical.
They took my insurance all in one medical, dental, eye one card. They took my insurance no problem. I had my eye exam, picked glasses and sunglasses. Paid over $1000.00 out of pocket for the frames and lenses.
Two weeks later I pick them up. Dear lord, I could see anything without wanting to vomit. Shaped were distorted etc. just not right.
I was told to wear them for a week and let my eyes adjust. I couldnt wear them for more than 5 mins. So, I call and tell them whats going on. They say theyll order new lenses and have the bi-focal moved down more.
(I had asked to have it placed as low as possible to begin with). Two weeks later I go get my new lenses. Same thing! Cant see right, want to vomit, shapes are distorted.
They tell me to wear them for a week again. Call again. They say its the material the lenses are made of and my eyes arent adjusting to it. So they order the lenses again.
Two weeks later I pick them up.same thing again! I was told that if they still werent right in a week to call and schedule to have my eyes rechecked. Called, made an appointment to have my eyes rechecked. They want me to pay for the exam.
I asked if they had my insurance on file. I was told they dont take medical insurance. I said funny you took my insurance in October. I also said I didnt believe I should have to pay for the exam as the prescription was obviously wrong.
Ill have to talk to my manager about that is what I was told. Had my eyes rechecked. My prescription was WAY off. Again, theyre going to talk to the manager in regards to paying for the lenses.
3 days later I had to call and find out what was going on. I was told I had pay the 39.00 for the pictures. I said I wanted the pictures because my exam was being redone and thought it should be the same as the first exam. After the exam the doctor confirmed that my prescription was off.
Not off by a little bit, but by a lot! I paid the 39.00 and they said they would order the lenses. I called to see what the status on the lenses was. Its been 3 weeks since that second exam.
They havent even ordered them! I was told again I need to talk to my manager to see what were going to do about this. Ill talk to her tomorrow and call you back. Ive heard Ill call you back tomorrow more times than I care to talk about.
Never a call back. I was told that because it had been more than 60 days since my exam I would have to pay for everything again. I said no way. Thats where the Ill talk to my manger comes in.
Do the math with me. Get the exam, order the lenses, it takes 2 weeks for them to come in, try them for a week. This cycle went on for 3 sets of lenses. Thats 60 days right there.
If the lenses/prescription is wrong did I actually ever pickup my glasses?
4 months Ive been trying to get my glasses. Definitely will not go back and will not recommend them to anyone.
- Poor service
- Poor communication
- Poor customer service
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Green Bay, WisconsinI've been 4 times now to pick up my new glasses and the lenses continue to be wrong. I asked for a recheck of my eyes and had to fight to not be charged for it. I did end up being charged part of it
Went for an eye exam. Purchased a pair of glasses and a pair of sunglasses out of pocket for over $1000.00.
I've been 4 times to pick up the glasses and lenses. Each time the lenses were wrong. I asked to have my eyes rechecked. Had to fight not to be charged for that.
I was still charged for part of the exam. The prescription was wrong/the first exam was wrong. I have gotten lenses with the new/redone prescription and they are still wrong. I can't wear them.
This has been 6 trips at 80 miles round trip starting in October 2023. It's now March 2024 and I still don't have an updated pair of glasses that I can wear and see out of.
Preferred solution: Full refund
User's recommendation: Go somewhere else
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDisatisfaction
On December 13, 2022 I purchased 2 pair of glasses for $619.98 from the Shopko Optical store at 6935 75th Street in Kenosha, Wisconsin. I declined the extra warranty because I thought that the initial period of warranty was 1 year.
Turns out it is only 30 days. After this painful experience I realize that I should have taken the extra warranty.
I returned to the store 5 weeks after the purchase to show them what was happening to the 1st pair of glasses. The left lens had begun to delaminate in 5 places. That is when they told me that there was nothing they could do because it was after 30 days and I had declined the extra warranty.
I was also told by the Tech that there was 5 points of impact on the lens so I had obviously damaged them myself. I refuted her allegation and explained that this pair of glasses showed the same delamination issue as a previous pair I had purchased 18 months prior. It made no difference to her so I left, began wearing the 2nd pair I bought on the 13th and began the steps with my credit card company to dispute the charge.
Within 16 days, the 2nd pair of new glasses began to show the same issue with delamination. I returned to the store and spoke with the receptionist who remembered me.
She took photos of the 2nd pair and told me that she would talk to her manager. I waited almost 2 weeks with no call from the manager so I called her. She once again said that there was nothing she could do. I asked for the name and number of her boss.
She refused to share her bosses' number but assured me she would email her.
In closing, I would recommend to all consumers who are contemplating purchasing Shopko Optical glasses one of 2 options; either take out the extended warranty or purchase your eyewear anywhere but Shopko Optical.
I feel strongly that they should have stood behind their product as it is obviously either a material or workmanship issue.
P.S. My credit card company has credited my purchase amount.
- Convenient locations
- Terrible customer service
Preferred solution: Apology
User's recommendation: Avoid
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Milton, WisconsinI had a very good experience
User's recommendation: I highly recommend
Customer service
I went into the shoppko optical in Rothchild Wisconsin on Thursday Sept . 21st to see if I could get new lenses there was one lady ahead of me and the manager coworkers 2 they never acknowledge me then a man came in and then anthor lady then the manager finished with one couple went to the back after that she was talking and laughing in the back then the coworker left for the day!Then the manager came out and took care of the gentleman that shouldve been behind me so the girl ahead was taken care of if I wouldnt of said something for her the other coworker took care of her as soon as the manager was finished with the gentleman she went right to the lady that shouldve been last Im very disappointed with the service and I will not return Ive worked retail for 45 years and I never wouldnt have acknowledge people as they came in no matter how understaff I was to be honest bud never work for this woman as she has no patience with people and you can see it in her face your store list 1200.00 from me for what I wanted .
User's recommendation: Be sure your acknowledge
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Wenatchee, WashingtonLousy service
I ordered a pair of glasses on 6/5/23 and contacted them on 6/20/23 because I hadnt heard anything from them. The person on phone had no idea how to do anything so she took down name and number so someone could call me back.
So the afternoon of 6/21/23 I call back because of course no one called me and I was informed that apparently the lab broke them and had to remake them and they would be sent out soon and take another 4 business days to receive. I believe its more likely they screwed up and didnt submit order. If I didnt need them for renewal of my license I would just cancel and take my money elsewhere. Definitely the last time I ever have any dealing with them.
Stop worrying about agenda and do your job.
M Huffman. Wenatchee Shopko optical ex customer
- You have to be very careful about your pronouns
Preferred solution: They told me 2 weeks then when they screwed up I’m told 14 business days which they still didn’t make. If I don’t have them within 2 days I’m getting my money back and they can it them. Apologize or discount me something
User's recommendation: Do yourself a favor and go elsewhere
SERIOUS Workplace Discrimination
I sent this message to their corporate email and it was ignored.
Good Afternoon,
I left a one star review today for the Janesville, WI Shopko Optical location. I also want to share it here in case management there ignores it or has it taken down, because it is very serious and what happened goes against anti-discrimination laws for employees.
I posted as Anonymous Shopper. Someone needs to address the situation in Janesville and whoever the regional and store managers are need to be reprimanded or replaced. If the review does get taken down without being addressed, I will keep posting it because it's wrong to cover it up.
The review is as follows:
Not a safe place for LGBTQ+ to shop or work at. I heard a customer call an employee a slur and nobody stood up for him.
I caught up with him later asked if he was okay and he said that management disciplined/patronized him instead of protecting his rights, causing him to feel unsafe at work.
It is illegal for employers to discriminate against their employees INCLUDING THOSE WHO ARE LGBTQ+. It is unacceptable that nobody will stand up for their fellow human beings even if they are different than themselves.
As straight cis ally, it disgusts me that people will allow mistreatment of LGBTQ+ folks, especially when they are stuck working in customer service with bigot customers knowing that management will only make things worse. I hope that employee finds a more accepting and safe place to work, especially with the dangerous times we are in. Who's to say that this or any other customer won't escalate their hatred and get that employee hurt or harassed outside of work?
It has most certainly happened before, and it is happening a lot more now than you think.
It is not management's place to "pray for" their employee and tell him that he was somehow wrong to stand up for himself. They need to do their job and deal with the situation in a LEGAL way that protects their employee's rights as a fellow human and worker. This is a lawsuit waiting to happen, and I hope it isn't caused by the wrongful injury or death of someone. THAT is how serious this is.
Also if you are management or an employee of this store and reading this, remember that it is also ILLEGAL to retaliate against this employee because of my review.
I am posting this review on his behalf because I feel obligated as an ally. He did not ask me to do this, I am doing it because it is the right and morally correct thing to do.
You can recite store policy at me all you want, but at the end of the day you broke that policy. You willfully endangered an employee who is a minority because of your opinion that the customer is always right- or however you justified this. This is disgusting and immoral behavior, especially for those who consider themselves "faithful" or Christian.
Jesus would be ashamed of you.
_____
Thank you for taking the time to read this. I hope that it gets addressed and that future employees can feel safe at work there.
User's recommendation: Avoid if you are LGBTQIA+ or an ally
Resolved: To schedule an appointment
Company fixed the issue and I have been provided with product or service ordered.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Webster, South DakotaCheated out of glass lenses
User's recommendation: Don't shop here
Ridiculous bad service
5 minutes ago
After handing me back a bent and uncomfortable pair of glasses that I brought in after stepping on them. Two rude and clearly annoyed by me staff/manager tried very hard to convince me that "because I'm not an optometrist" I do not qualify to judge the pair of glasses on my own face.
I asked for warranty informations and any options including any money needed to spend so I would be able to wear my 400 dollar glasses confidently again. They went thru a lot of effort to give me nothing and do nothing but convince me the damaged glasses were all I was going to get. I purchased these glasses this year and now I have a badly damaged pair of glasses unwearable by any respectable standards. Not doing their job was bad enough but also being rude and deceptive was quite odd.
All I wanted was a new frame for my lenses which is under Warranty.
I was told on the phone this week all they had to do was pop my lenses into a new pair if I brought them in. No one would wear this bent pair in public.
- Location
- Did not care
- Insulting
- Poor customer service
Preferred solution: Let the company propose a solution
User's recommendation: If the customer service personal looks like a degenerate they probably are.
Honest review
User's recommendation: Go to a reputable eye Doctor!
Compliant
Preferred solution: Apology
User's recommendation: Go somewhere else
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Madison, WisconsinResolved: Monona shopko optical care nothing about there customers
Company fixed the issue and I have been provided with apology.
- Coldness
Preferred solution: Apology
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Marinette, WisconsinCost me my job
I have been going to Shopko optical for over 20 years. I am a truck driver and had to have my yearly physical for driving with all the D.O.T and state requirements.
My Dr faxed Shopko the new D.O.T form for my eyeglasses and they(Shopko) didn't like the new form the state requires and asked for the old one. The Dr stated the old form is no longer valid and only accepts the new form. Shopko said we don't like this one and refused to fill it out. This ended up costing me my job!!!!!
As there was not enough time for me to get a new exam somewhere else in a timely manner. I will never go to or recommend them ever!!!!
- Not loyal to the customer at all
Preferred solution: I lost my job over this after being a customer for over 20 years. What can you really do for me now????
User's recommendation: Stay away!
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer | Seattle, WashingtonThey made me question myself. I went and checked and I was not wrong.
I wrote a previous review and got a call from corporate office. Long story short, even this representative had me question the dates that I was in store and the date that my prescription would have expired.
Normally a contact prescriptions last a year. Eyeglasses a little more. I Initially went in for a contact lens prescription and exam which costs way more than an eyeglass script and exam bc they have to measure the eyes for the size of contact. I left with a prescription but I only left with an eyeglass prescription which I did not know until later on in the year bc I had to save up for them bc I do not have insurance.
Especially, since Covid started and hours have decreased. No one should leave the store without the service or product they pay for. I was ripped off and lied to numerous times even by corporate, hung up on at the optical shop by clerk and called back and she grudgingly said wrong number. I have never been treated so horribly and I've been in customer service my whole life.
I've bent over backwards for customers and even spent my own money to see a smile on their face. With my managers approval of course. I doubted myself thinking maybe I got the date wrong but I wrote the date down and went back home and checked my eyeglass prescription date, not my contact script bc I did not get what I paid for but it had the date I came in to the shop at the top. Let me tell you this, I was well under the time frame of a year.
So my prescription would've still have been good, had I ever got one. But I was RIPPED OFF BY SHOPKO OPTICAL. SAVE YOUR MONEY AND GO WHERE THEY VALUE YOUR HARD EARNED MONEY DURING THIS PANDEMIC. THEY DIDN'T VALUE MINE AND I'VE BEEN A LIFELONG CUSTOMER.
WE ARE ALL EXPENDABLE. THEY TRULY DON'T CARE.
FIND SOMEONE WHO DOES. Mic Drop.
- Location
- Poor customer service
Preferred solution: Full refund apology having to travel 6+ hours to another town to be seen for the same thing so gas money a trial pair of lenses. No one here will fix my broken glasses ty
User's recommendation: Go where they value you and your hard earned money and go where you won't get ripped off. I can't believe I am having to write another review for this business bc they Doubted what I said. But I am here to say, I am not lying and I was ripped off, burnt, tossed aside, treated like the weeks garbage. Thank you Shopko Optical but no thanks. This is me taking the trash out! Mic drop.
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what laws govern dispensing of lenses? I am sorry you were unable to get your lenses when you wanted them; however, perhaps there was no option for dispenser but to deny your request.